Shipping policy
Shipping Policy
White Pillars Christmas House
Effective Date: [Insert Date]
At White Pillars Christmas House, we take great care in preparing your orders and getting them to you as quickly as possible.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders are not processed or shipped on weekends.
Shipping Rates & Methods
We offer the following shipping options:
- Flat Rate Shipping: $5.00
- Expedited Shipping: Available at checkout
We ship using trusted carriers including USPS, UPS, and FedEx. Carrier selection may vary based on your order.
Delivery Time
Once your order has shipped, estimated delivery time is 3–10 business days, depending on your location and selected shipping method.
Shipping Locations
At this time, we ship within the United States only.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Shipping Delays
While we do our best to ensure timely delivery, please note that delays may occur due to:
- High order volumes (especially during the holiday season)
- Weather conditions
- Carrier-related issues
White Pillars Christmas House is not responsible for delays once the package has been handed over to the shipping carrier, but we will always do our best to assist if issues arise.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us first so we can help resolve the issue:
📧 wpchristmashouse@gmail.com
We are happy to work with you and the carrier to find a solution.
Local Pickup
We offer free local pickup at our store location:
White Pillars Christmas House
7405 East Pike
Norwich, Ohio 43767
You will be notified when your order is ready for pickup.
Contact Us
If you have any questions about your order or shipping, please reach out: